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• We currently do not offer same day pick-up. The order will be ready for pick up the following business day if placed before 6:00 PM.

Yes, we do! However, our corporate Caribbean customers can call to order through their account manager. For more information, please call 888.920.5874

We do not offer free shipping.

Tracking numbers are automatically sent via e-mail once an order has been shipped. All orders are processed and shipped next day regardless of shipping method. Example: If you place an order on Monday during normal business hours, your order will ship Tuesday, which is the next business day.

There are plenty of options for placing an order with Kreative Kush. The fastest and most convenient way to place an order is to create an online account and place an order through our website. 

Log into your account and look under “Purchase History” to see the status of your order. If you require further assistance, please contact our customer service team

It is recommended that you use a credit card to avoid delays in your order processing. Other payment options such as cash, checks, and money orders are available.

We have multiple warehouses throughout the U.S. and Canada. Depending on our inventory levels, and your shipping address, we may have split your order into multiple shipments. 

Defective or damaged products are eligible for return

Custom or promotional products are not eligible for return.

Within fifteen (15) days of delivery of product, a notice of intent to return and reason therefore must be sent to Kreative Kush

Before the proposed return product can be shipped, a Return Material Authorization Form (“RMA”) must be completed by the customer. The completed form may be submitted digitally on Kreative Kush website at www.kreativekush.com and submitted with the shipment of the product being returned. If the proposed return is a direct result of damaged/defective product that is the fault of/responsibility of Kreative Kush, then the appropriate sales rep will complete the RMA form on the customer’s behalf.

Any refund is subject to a satisfactory review and inspection by Kreative Kush as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions. Should Kreative Kush not accept the return, it will provide notice of its decision and the reason(s) therefore. In that event, Kreative Kush will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request Kreative Kush to dispose of the product.

If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) to three (3) weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.

If you initiate a return of a product that you no longer need or ordered by error, there will be 30% restocking fee.